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Genesys Announces Implementation of PeopleComeFirst Learning for Enterprise-Wide Learning and Competency Management At Lands' End

New Learning and Competency Management System from Genesys Offers Centralization of Learning Management and Deployment of E-Learning

METHUEN, Mass. — October 15, 2002 —Genesys, a provider of software and outsourcing services for learning management, human resource (HR) management, payroll, and benefits, announced today that Lands' End, one of the nation's largest catalog retailers, has recently completed implementation of PeopleComeFirst Learning, a web-based application designed to centralize the management of all learning resources and associate learning activities with identified job competencies.

Through PeopleComeFirst Learning, Lands' End employees will be able to access e-learning courses and track progress from their desktop computers. PeopleComeFirst will also provide employees with the ability to search for a variety of recommended learning resources, register on-line for workshops, conduct skill gap analyses based on competencies, develop individual development plans, and manage their educational assistance programs. As part of the implementation project, PeopleComeFirst Learning has been integrated with SkillSoft's business skills e-learning library. Lands' End's own corporate library of books, videotapes, and other media will also be catalogued and tracked through PeopleComeFirst Learning, as well as workshops and classes available to employees.

"Since Lands' End was one of our early adopters, the company had an opportunity to help us shape PeopleComeFirst Learning," said Steve Munini, chief developer of PeopleComeFirst Learning and director of advanced technology for Genesys. "Their insight and feedback have enriched PeopleComeFirst Learning in ways that will benefit all customers." Munini cited PeopleComeFirst's ability to manage education assistance and tuition reimbursement programs as one example of the different features on which Genesys and Lands' End collaborated.

"One of the reasons Lands' End is repeatedly recognized as one of Fortune's best companies to work for is that we place a priority on employee development," said Pam Peterson, manager of training and development for Lands' End. "We view ongoing learning and employee development as ways to help us with major corporate initiatives, such as organizational change, business alignment, succession planning, and employee retention. PeopleComeFirst Learning will help us manage the learning process more efficiently than ever before."

About Lands' End

Lands' End is a global direct merchant of classically inspired clothing for men, women, and children; soft luggage; and products for the home. Its offerings are sold through regular mailings of catalogs and a Web site, www.landsend.com. Total revenue for fiscal year 2001, ended January 26, 2002, was $1.462 billion.

About Genesys

PeopleComeFirst Learning, a Web-based learning and competency management system, is the newest addition to the Genesys portfolio. In addition to Lands' End, PeopleComeFirst Learning has been adopted by organizations such as Christiana Care and Hillsborough County. The application can be implemented internally for Internet/intranet access or as a hosted solution.

Genesys is a privately held company with headquarters in Methuen, Massachusetts, and offices throughout the United States. Founded in 1981, the company offers an extensive solution suite for comprehensive payroll, human resources, benefits, and learning and competency management. All products and services are based on a high-performance, Web-native architecture that enables users to conduct day-to-day business activities - including complex payroll production, data entry, reporting and inquiries - with a standard Web-browser interface.

For the past eight years, hundreds of clients have depended on Genesys for outsourcing and ASP services for confidential, mission-critical business and employee data. Headquarter facilities include a state-of-the-art data center with extensive security, backup, and redundant systems. For more information, visit www.genesysHCM.com or call (800) 580-5450.

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