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Genesys Human Capital Management Trends Survey Reveals What Will Shape Strategies for 2005

Leading Companies Continue to Outsource HR and Payroll Services

METHUEN, Mass. (March 22, 2005) - - Genesys, a provider of outsourcing services and software for human resources (HR) management, payroll, benefit administration and payments, self-service, learning, performance management, recruitment and time and attendance, today announced the results of its Human Capital Management (HCM) trends survey.

According to respondents of the survey sponsored by Genesys, the top HCM priorities for 2005 include:

• Talent acquisition and retention - 57%
• Performance management - 54%
• Streamlining processes - 52%
• Talent and leadership development -50%

In addition, 48% of respondents also indicated aligning people and business goals would be an important priority in the coming year. Moreover, 50% of respondents indicated that budget expectations over the next 12 months for HR technology and outsourced solutions would increase, thereby enabling funding of the services and tools required to support these top priorities.

Of the many solutions in the human capital arena, respondents identified outsourcing the following functions as among the most popular:

• Employee assistance programs - 62%
• Background screening - 54%
• Payroll processing - 50%
• Benefits administration - 49%
• Payroll tax filing - 42%

In addition, consistent with the findings of the Outsourcing Institute's study conducted in 2004 on the "Top Ten Reasons Companies Outsource," were the results of the Genesys study which demonstrated the following benefits of outsourcing most appealing to respondents:

• Free-up internal staff - 51%
• Streamline operations - 46%
• Accurate and predictable monthly costs - 40%
• Focus on core business - 39%

With respect to self-service initiatives, when asked about the role and benefits of employee/manager self-service, 43% of respondents said they have already implemented a self-service solution. The greatest benefits of self-service according to respondents are: employee ownership of general data, reduction of calls placed to HR and online open enrollment, respectively.

For example, Dana Caranante, Director of Employee Relations for the Hillsborough County Clerk of Circuit Court, a long-time Genesys customer, illustrates the importance of the aforementioned and states "Because [our HCM systems are] integrated, it was a lot easier to provide information to our employees during a recent open enrollment period. We could tell them what benefits they currently had, what was being deducted and any other information they needed. In the past, we had to tell them we would get back to them, but now it is all right there at our fingertips."

According to the survey, 26% of respondents will investigate and/or purchase a learning management system and 31% will investigate and/or purchase a performance management system in 2005. This is consistent with industry analyst assertions that employee performance management is one of the fastest-growing segments of the HCM market.

"HRO is a complex endeavor that presents unique challenges to organizations as they search for reduced costs and improved efficiencies," said Ruth Ladner, Chief Operating Officer, Genesys. "We are pleased to see the results of our survey confirm that organizations are embracing the need for strategic human resources and outsourcing non-core functions to help achieve competitive advantage."

About Genesys

Founded in 1981, Genesys is a proven Human Capital Management leader, providing solutions that transform the workplace and accelerate growth. The Company's web-based suite, PeopleComeFirst™, streamlines human resources, benefit administration and payments, payroll processing, self-service, competency-based learning management, performance management, recruitment and time and attendance. Implemented as either HRO (human resources outsourcing) services or as licensed software, PeopleComeFirst is also available to third party service providers through the HRO Partner Program.

A trusted advisor committed to superior customer service, Genesys provides unprecedented choice, flexibility, and satisfaction to its clients. For more information, visit www.genesysHCM.com or call 800-580-5450.

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