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Here's what Cox Health Systems has to say about Genesys Support: "Genesys provides outstanding support, the best I've ever
had. Genesys assigns dedicated support representatives to its clients, contrary to the centralized support approach that many vendors have gone to."
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Genesys Consulting Services The pace is blistering in organizations today: constant change in regulations, policies, procedures, technologies, ways of doing business. Limited resources and increasingly tight budgets keep raising the ante for the challenges of keeping up. Genesys products and services are designed to alleviate much of these pressures. And helping clients get maximum benefit from them has always been of the highest priority at Genesys. The Genesys commitment to high standards of quality and responsive service has earned us the respect and trust of our increasingly diverse client base. For your strategically important system projects, Genesys will provide a professional consultant you can trust. Genesys Consulting Services is an organization of highly skilled people who can help you to achieve your project goals with confidence - on time and within budget. Genesys Consulting Services is ready when you are to implement and customize your Genesys solution utilizing a proven methodology for rapid implementation whether it be deployed in-house or through outsourcing arrangement. In addition to and as part of our implementation services, Genesys Consulting Services provides a host of offerings that can be tailored to the client's needs. These include:
A sampling of selected service packages includes: Deployment of WEBServe Self-Service Capabilities -- WEBServe is delivered with a set of preprogrammed capabilities including several commonly requested ESS functions. These application features, as well as other components of ESS offerings, can easily be customized by Genesys Consulting Services consultants as part of an ESS implementation services package, to meet any organization's exact needs. Version 6.1 Migration Services -- The Genesys Consulting Services team wants your migration to Version 6.1 to be a successful one. To assist you, the GCS team has established a menu of services from which to choose, enabling you to select only those options that best suit your needs. You won't find the 'cookie-cutter' approach with Genesys -- since no two clients are exactly alike, it follows that no two implementations will be alike either. Whether you are seeking migration planning, technical support or full implementation support, you're sure to find something that meets your needs from the services list below.
System Assessment -- The System Assessment Program is offered by Genesys Consulting Services to help clients maximize the use of the Genesys system. The System Assessment is often utilized during the early phases of a larger project such as a release upgrade or business process redesign effort, and provides clients with valuable information about their existing Genesys environment and provides a risk avoidant approach for moving forward. Partnership Program -- The Partnership Program provides a cost-effective way for clients to purchase consulting services from Genesys Consulting Services. There are several Partnership Program options for clients to choose from depending upon the scope of the project and resource needs. Genesys will work with the client to estimate the amount of on-site consulting and training required over the next twelve months, and the client can select the Partnership Program that best meets the organization's requirements. Click here to request additional information about any PeopleComeFirst® product or service. - Back to Top - Copyright © 2000 -
Genesys. All rights reserved. |
